Popi Act Policy

SGVD Pty Ltd POPI Act Policy

Effective Date: 25/02/2024

This Privacy Policy describes how SGVD Pty Ltd (“we,” “our,” or “us”), uses, discloses, and protects the personal information of our users by the Protection of Personal Information Act (POPI Act) of South Africa. This policy outlines our commitment to safeguarding your personal information when you use our website.

1. Collection of Personal Information

1.1. We may collect personal information directly from you when you visit or use our website, make inquiries, register an account, or make a booking. The personal information we collect may include, but is not limited to:

• Full name
• Contact details (including phone number, email address, and physical address)
• Date of birth
• Nationality
• Passport or identification number
• Payment information
• Travel preferences
• Any other information you provide to us voluntarily

1.2. We may also collect certain non-personal information automatically when you visit our website, including your IP address, browser type, operating system, and usage patterns. This information is used to enhance our website’s functionality and improve your user experience.

2. Use of Personal Information

2.1. We use your personal information for the following purposes:

• Providing and managing our services, including processing your bookings, sending booking confirmations, and communicating with you about your travel arrangements.
• Responding to your inquiries and customer service requests.
• Improving our website, products, and services based on your feedback.
• Sending you marketing communications, special offers, and promotional materials related to our services. You have the right to opt out of these communications at any time.
• Complying with applicable laws, regulations, and legal obligations.
• Protecting our rights, property, and safety, as well as the rights, property, and safety of our users and the public.

2.2. We may combine your personal information with other data sources to improve our understanding of your preferences and interests, as well as to personalize your experience on our website.

3. Disclosure of Personal Information

3.1. We may share your personal information with third parties in the following circumstances:

• Service Providers: We may engage trusted third-party service providers to assist us in operating our website and delivering our services. These providers are contractually obligated to handle your personal information confidentially and securely and are prohibited from using it for any other purposes.
• Business Partners: We may disclose personal information to our trusted business partners with whom we collaborate to provide complementary services or promotions. However, we will only share your information with your consent, and you have the right to opt out of such sharing.
• Legal Requirements: We may disclose personal information if required to do so by law or in response to valid requests by public authorities (e.g., government agencies, law enforcement agencies).

4. Data Security

4.1. We take appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We regularly review and enhance our security practices to ensure the integrity and confidentiality of your information.

5. Data Retention

5.1. We will retain your personal information for as long as necessary to fulfil the purposes outlined in this policy unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely dispose of it.

6. Your Rights and Choices

6.1. You have certain rights regarding your personal information under the POPI Act. These rights may include the right to access, correct, or delete your personal information, as well as the right to withdraw your consent or object to our policy.

7. Contact Information

SGVD Pty Ltd

Marsh Street, Bay View Center, Mossel Bay, 6500, ZA

Tel: +27 67 658 1235 (WhatsApp for Business)

e-mail: hello@sgvd.co.za